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I brought new ruger American rifle home today and the extractor doesn't work. I called ruger and customer service lady says "oh you need to shoot it " I told her the extractor doesn't move easily and will not close over the case but it didn't change her mind. anyone else have a similar problem ?

Try a drop of oil on it and work it in and out

tried that with no luck.

it doesn't seem to have any spring tension so I removed it and check spring and ball seem ok.

We are talking the pin in the bolt face correct

Sorry I must have been half asleep yester day the extractor is what isn't working the ejector pin is ok. The extractor wont grip rim of cartridge .

I just spoke to another ruger rep and they are sending me a new extractor, spring and ball. I hope this solves problem I would rather not send rifle back to ruger. should have parts early next week. guy

can you snap a round in the bolt face?

i had a similar problem with my 762x39 american. i ended up stripping the bolt and soaking it in brake cleaner multiple times, letting it dry completely each time. then i oiled up the insides dripping wet, and wipped off as much excess as i could. seemed to fix the extraction issue. still have a couple ejection issues from time to time.

The extractor has no spring tension at all it is almost immobile . the only way to move it is with a screw driver pushing against it. if you push it up it stays there . then the only way to move it down is doing the same thing in downward direction.